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Warranty & Return Information

Return Policy - Warranty Information


Return Policy

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If you don't like the item, or ordered the wrong item.

You can return most items to us within 14-days of the date you received the item for:

  • A refund minus a 20% restocking fee with a $10.00 minimum fee, the shipping you originally paid will not be refunded.
  • An exchange for a different item via store credit, in this case a 20% restocking fee will NOT be charged, however the shipping, duties, taxes, or any other fee you originally paid will not be included in the store credit. You will also be responsible for the shipping of the new product back to you.
  • PLEASE NOTE:
  • Certain items cannot be returned. (check 'policy' tab of each product)
  • We are NOT responsible for the shipping charges to get the item back to our location.
  • Any item shipped to us without a Return Authorization number (RA number) will be refused.
  • An item returned without its original packaging will incur a $35.00 fee, which will be automatically taken out of your refund amount.
To request an RA number:
  1. Simply log into your account.
  2. Click 'View Order History'.
  3. Find the order you need to request an RA number for.
  4. Click the order to open the details of the order, then scroll to the bottom and fill out the 'Create Return Request' area.
Once you have submitted the request we will review it and email you an RA number if applicable.

List of items that CANNOT be returned for a refund or store credit:
  • Subwoofers or PA speakers with physical damage. (Items with tears, rips, Dents, or surround damage cannot be returned because this indicates physical abuse.)
  • Accessories in 'Blister Packs' cannot be returned once opened.
  • Bulbs, lamps, and led replacements.


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If we made a shipping error, or sent you the wrong item.

If we sent you the incorrect item, we will pick up the incorrect item at our cost, and have the correct item sent out at our cost.


If you received the incorrect item:

  1. Simply log into your account
  2. Click 'View Order History'
  3. Find the order that resulted in an incorrect item being shipped.
  4. Click the order to open the details of the order, scroll to the bottom and fill out the 'Create Return Request' area.
  5. In the 'Comments' section please tell us the model # of the incorrect item you received, and tell us the color of the highlighter on your packing slip.
    • If you do not include this info it will delay your request.
Once you have submitted your request we will review it, send a FedEx pickup, and send out the correct item once the claim has been approved. We may also contact you to get more information as well.



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If the item arrived damaged. If the item was lost.


If the item you ordered arrived damaged, we will start a damage claim, and send out a replacement once the claim is approved. Simply follow the directions below to start the process. Please keep the damaged item as the shipping service may want to inspect it.


If the item you ordered has not arrived within the estimated time (most likely means it is lost), please follow the directions below.


If your order has been lost, or you received your order and it was damaged:

  1. Simply log into your account
  2. Click 'View Order History'
  3. Find the order that resulted in a damaged, or lost item.
  4. Click the order to open the details of the order, scroll to the bottom and fill out the 'Create Return Request' area.
Once you have submitted your request we will review it, file a claim, and either send out a replacement item, or file a tracer and contact the shipping service. We may also contact you to get more information as well.



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Warranty Policy


Please refer to the 'Policy' tab of the item you ordered for warranty information.

If your item is still under our 'Smart DJ Warranty', and you would like us to warranty it please keep the following in mind:

  • Any item shipped to us without a Return Authorization (RA number) will be refused.
  • We will NOT cover shipping charges to get the product to us. However, we will pay for the shipping for the replacement product back to your location.
  • We do not allow refunds, or exchanges due to product defects. You may only get an exact replacement of the item you originally ordered.
  • We will NOT ship a replacement product back to you until we have received, checked in, and determined that the product is actually defective. (This may take 1-2 weeks.)
  • We reserve the right to refer you to the manufacturer for the warranty process if we do not have the replacement product in-stock.
  • If an item is tested and found to be 100% functional we will send the same product back to you. (You will have to pay the shipping charges.)

If the item you ordered is defective and you would like us to warranty it:

  1. Simply log into your account
  2. Click 'View Order History'
  3. Find the order that resulted in a defective product.
  4. Click the order to open the details of the order, scroll to the bottom and fill out the 'Create Return Request' area.
Once you have submitted your request we will review it, and if authorized for return, email you an RA number. We may also contact you to get more information as well.



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Cancellation Policy


I just placed an order, now I would like to cancel it or change it.

Unfortunately since we constantly process and ship orders throughout the day we are unable to cancel or change your order once it's placed. Many times within minutes of receiving your payment your order has been processed, printed, picked, and shipped. In special cases an order can be cancelled but your refund will be subject to a 10% cancellation fee with a $10.00 minimum.



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